Return Policy

Return and Refund Policy

Last Updated: March 4, 2026

At Gofillerss.com, we take pride in the quality and medical integrity of our products. Due to the sensitive nature of dermal fillers, toxins, and medical-grade aesthetics, we maintain a strict policy to ensure the safety of both practitioners and patients.

1. 30-Day Return Window

You have 30 days from the date your order was delivered to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Requirements for Returns

To be eligible for a return, the following conditions must be met:

  • Sealed & Original Packaging: The item must be in its original, unopened, and undamaged packaging. The tamper-evident seals must remain intact.

  • Storage Compliance: By requesting a return, you certify that the product has been stored according to the manufacturer's temperature requirements while in your possession.

  • Non-Returnable Items: Opened syringes, vials, or items that require strict cold-chain maintenance (e.g., specific toxins) cannot be returned once they have left our facility due to safety regulations.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us within 7 days of delivery.

  • We will provide a pre-paid shipping label for items that are verified as damaged or incorrect.

  • Upon inspection, we will send a replacement immediately or issue a full refund.

4. How to Initiate a Return

  1. Request Authorization: Contact our support team at supplies@gofillerss.com with your Order Number and photos of the items you wish to return.

  2. Approval: Once approved, we will send you a Return Merchandise Authorization (RMA) number and the return shipping address.

  3. Shipping: For standard "change of mind" returns, the customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed back to your original payment method within 5–7 business days.

  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

6. Contact Information (Google Merchant Center Requirement)

For any questions regarding our policies, please contact us using the verified details below:

  • Company Name: GoFillerss

  • Email: supplies@gofillerss.com

  • Phone/WhatsApp: +1 605-215-1443

  • Physical Address: 233 S Wacker Dr, Chicago, IL 60606, United States

  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)