Return and Refund Policy

Last Updated: October 4, 2026

At GoFillerss.com, we take pride in the quality and integrity of our products. Because dermal fillers, toxins, and medical-grade aesthetic products are sensitive, we maintain a clear policy to protect both practitioners and patients.

1. Who Our Products Are For

By placing an order, you confirm that you are licensed medical personnel, an aesthetician, or a business in the health sector with full knowledge of the products you are ordering. We sell FDA-, CE-, and KFDA-approved products. All products are intended for use by qualified professionals only.

We are not responsible for product performance if a product is used improperly by an unqualified or uncertified person.

2. Return Window

You may request a return within 30 days of delivery. After 30 days, we cannot offer a refund or exchange.

3. Return Eligibility

To qualify for a return:

• The product must be in its original, unopened, and undamaged packaging, with tamper-evident seals intact.
• By requesting a return, you confirm the product was stored according to the manufacturer's temperature requirements.

Not eligible for return:

• Opened syringes or vials
• Products requiring strict cold-chain handling that have left our facility
• Toxins, which cannot be returned, refunded, or converted to store credit due to regulatory guidelines
• Sale items and gift cards
• Hazardous materials, flammable liquids, and gases

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

• We will provide a prepaid return label for verified damaged or incorrect items.
• After verification, we will send a replacement or issue a full refund.
• Compensation covers damaged products only, not damaged outer packaging.
• Free items, including complimentary saline, are not eligible for compensation or replacement.

5. How to Request a Return

1. Contact us at supplies@gofillerss.com with your order number and photos of the items.
2. Get approval. We will send you an RMA number and the return address.
3. Ship the item. For change-of-mind returns, you pay the return shipping. Please use a trackable service, as we cannot guarantee receipt of untracked parcels.

Important: A valid medical registration certificate is required for any refund claim.

6. Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.

• Approved refunds go to your original payment method within 5–7 business days. Your bank may need extra time to post it.
• If more than 15 business days have passed since approval, contact supplies@gofillerss.com .
• Duplicate payments are credited as store credit after confirmation.
• Exchanges are only offered for defective or damaged items. Otherwise, return the item and place a new order.

7. Shipping, Delivery, and Customs

• Shipping costs are calculated at checkout and are final.
• You will receive tracking by email. If you don't, contact us promptly.
• You are responsible for tracking your parcel and collecting it from any pickup location. No compensation is given for parcels returned because they weren't collected.
• Import taxes, customs fees, and license submissions are the buyer's responsibility. Please check your country's import rules before ordering. We will help resolve customs delays where we can.
• If a parcel is held by customs, we may offer reshipment or a refund. This does not apply if the buyer cannot provide the required license or the parcel is destroyed at customs.
• If tracking is unavailable 3 days after shipment, contact support. Investigations may take up to 2 weeks.
• Claims for wrong addresses must be made within 30 days of delivery.
• Wrongly delivered packages need proof from the courier.

8. Temperature and Transit

Some products ship with ice packs in insulated packaging. In warm weather, products may arrive warmer than ideal, which can reduce effectiveness by up to 10%. Refunds and returns are not offered for temperature-related issues.

9. Stock and Order Processing

• Orders are subject to stock availability. If an item is out of stock, we will contact you within 24 hours to offer a refund or wait for restock.
• If we don't hear back within 24 hours, we ship the available items and issue store credit for the missing ones.
• Orders may be held for up to 24 hours pending your response.

10. Product Notes

• Free saline: Occasionally, it may be missing or damaged in transit. It is widely available at pharmacies.
• Toxins may look like an empty vial: Botulinum toxins often come as a fine, clear powder that must be diluted with saline before use. All units are accounted for.
• Storing diluted toxin: Use within 24 hours for best results. It can be refrigerated for up to one month, but effectiveness may drop by up to 10%.
• Please review the full product description and images before ordering, or ask our support team for guidance.

11. EU Customers

If your order ships to the European Union, you have a 14-day right to cancel for any reason. The item must be unopened, unused, and in its original packaging, and you need proof of purchase.

12. Contact Us