Refund policy

Return and Refund Policy

Last Updated: March 4, 2026

At Gofillerss.com, we take pride in the quality and medical integrity of our products. Due to the sensitive nature of dermal fillers, toxins, and medical-grade aesthetics, we maintain a strict policy to ensure the safety of both practitioners and patients.

1. 30-Day Return Window

You have 30 days from the date your order was delivered to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility Requirements for Returns

To be eligible for a return, the following conditions must be met:

  • Sealed & Original Packaging: The item must be in its original, unopened, and undamaged packaging. The tamper-evident seals must remain intact.

  • Storage Compliance: By requesting a return, you certify that the product has been stored according to the manufacturer's temperature requirements while in your possession.

  • Non-Returnable Items: Opened syringes, vials, or items that require strict cold-chain maintenance (e.g., specific toxins) cannot be returned once they have left our facility due to safety regulations.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us within 7 days of delivery.

  • We will provide a pre-paid shipping label for items that are verified as damaged or incorrect.

  • Upon inspection, we will send a replacement immediately or issue a full refund.

4. How to Initiate a Return

  1. Request Authorization: Contact our support team at supplies@gofillerss.com with your Order Number and photos of the items you wish to return.

  2. Approval: Once approved, we will send you a Return Merchandise Authorization (RMA) number and the return shipping address.

  3. Shipping: For standard "change of mind" returns, the customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed back to your original payment method within 5–7 business days.

  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

6. Contact Information 

For any questions regarding our policies, please contact us using the verified details below:

  • Company Name: GoFillerss

  • Email: supplies@gofillerss.com

  • Phone/WhatsApp: +1 605-215-1443

  • Physical Address: 233 S Wacker Dr, Chicago, IL 60606, United States

  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST)


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supplies@gofillerss.com.

 

 

By placing an order through on our website, you will be agreeing that you are a Licensed medical personnel , aesthetician, business in the health sector with full knowledge of the products ordered for we do sell FDA,CE and KFDA products. By so doing, you agree to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time to time there may be a stock "discrepancy" and we will not
be able to fulfil  all your items at the time of purchase. In this instance, we will
fulfil the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

Delivery and Acceptance of Goods:

  1. Delivery Process:

    • Goods will be delivered to the buyer's address as specified in their account during checkout or as agreed upon in advance.
    • Buyers are responsible for arrangements to receive goods on the specified delivery day(Keep tracking your package to be updated on the delivery date and expected delivery time).

  2. Tracking and Customs:

    • Buyers receive a separate email or notification from the website with the tracking number. If by any chance buyers don’t get a notification/email from us, kindly contact as soon as possible.
    • Note!! import taxes may apply in some countries to purchases; buyers are responsible for these taxes.
    • Products undergo customs inspections as standard procedure. 

  3. Product Handling and Temperature Sensitivity:

    • Certain products are shipped with ice packs in insulated styrofoam  packaging.
    • Despite proper packaging, warmer temperatures during transit may slightly impact product efficiency in some rare cases (up to 10%).
    • Refunds or returns due to temperature-related issues are not accepted.

  4. Order Processing:

    • Orders may be put on hold pending buyer response within 24 hours.
    • Out-of-stock items are communicated within 24 hours; if no response is received, available items are shipped, and refunds for missing items are provided as store credit.

Parcel Tracking and Claims:

  1. Parcel Retrieval:

    • Buyers are advised to track parcels promptly.
    • Responsibility lies with the buyer to retrieve parcels held at pickup locations to avoid return, for which no compensation is provided.

  2. Claim Period:

    • Claims for wrong addresses must be made within 30 days of delivery.
    • Claims related to delivery issues must be submitted within 30 days of shipment.

  3. Untracked Parcels:

    • If tracking remains unavailable after three days post-shipping, buyers should contact customer support.

  4. Investigation Process:

    • Email inquiries initiate parcel investigations, which may take up to two weeks.
    • Action is taken only after a minimum of 14 days from shipment for unresolved cases.
    • Refund policy has to be within 14 days after delivery

Eligibility for Refunds, Returns, or Replacements:

  1. Product Verification:

    • Verification of product discrepancies is supported by recorded warehouse footage.
    • Refunds or replacements are provided for wrongly delivered packages(with proofs from the courier services) or missing products.

  2. Damaged or Defective Products:

    • Claims for damaged or defective products must be made within 30 days of delivery.
    • Visual evidence (pictures/videos) of the damaged product is required.

  3. Buyer Remorse and Expiration:

    • Unopened, undamaged products in original packaging qualify for returns within 30 days.
    • No refunds are issued for products with adequate expiration periods at the time of delivery.

  4. Customs and Responsibility:

    • Buyers are responsible for customs-related issues, including taxes or license submissions.
    • Assistance is offered in resolving customs-related delays or refusals.

Specific Cases and Additional Guidelines:

  1. Refund Validation Process:

    • Claims require video evidence of product usage and unpacking to validate the request.

  2. Damaged Packaging and Free Items:

    • Compensation is provided only for damaged products, not for damaged packaging.
    • Free items or saline damage do not qualify for compensation or replacements.

  3. Customs Hold and Refund Options:

    • Options for reshipment or refunds are offered for parcels held by customs. In Exception of cases were products help by customs are not delivered based on client not being  able to submit licence or they are destroyed at customs and can't be returned back to us. Also clients should be aware of their customs situations in their countries or locations before ordering , we won't be held responsible!!!! .
    • Limited reshipments are provided; subsequent issues may lead to refunds with exclusions.

  4. Duplicate Payments and Sale Periods:

    • Duplicate payments are credited to store credit upon confirmation.
    • During sales, specific terms apply regarding order cancellations, additions, or shipping requests.

Gofillerss has received baseless claims for refunds and replacements lately, therefore please be advised that all products sold on gofillerss.com are intended for use by medical professionals. In case of wrong or improper usage by an unskilled or uncertified person, which might result in undesired performance and outcome, gofillerss.com does not bear any responsibility in relation to product performance. To claim a refund, gofillerss.com requires to provide a full video recording of unpacking and procedure done with the given product, which supports the customer’s claim and helps identify the cause of the problem. If a video recording is not provided, no refund is available.

  1. Product Description Review: Prior to adding items to your shopping cart, we strongly advise carefully reviewing the product description page, including all details and images. This step helps guarantee that you receive the product as expected, minimising g any potential disappointment upon receipt. Know what you are ordering or seek guidance/ recommendations  from our support team.

  2. Medical Registration Certificate Requirement: Please note that a valid medical registration certificate is required for any refund claim.

  3. Toxins Return/Refund/Store Credit Policy: Kindly be informed that toxins are not eligible for return, refund, or store credit due to regulatory guidelines.

Additional Cautions:

  • Free Saline: While we include saline for free to mix with toxins, please be aware that there is a slight possibility of the saline package being missing, broken, or damaged during shipment. Unfortunately, we cannot compensate for this occurrence with store credit or reshipping. Saline is readily available in pharmacies, both locally and online.

  • Empty Bottle Misunderstanding: Botulinum toxins typically come in both powdered and transparent  form (excluding Innotox), which may initially appear as an empty bottle. Rest assured, the powder is finely textured, and all units are accounted for. Dilution with saline is necessary before usage.

  • Melted Ice: During the summer season, despite our best packaging efforts, products may arrive in relatively warm or hot conditions. Our experience and test results suggest that product efficiency may decrease by up to 10% under such circumstances. Please consider this before making a purchase during warm seasons.

  • Storing Diluted Product: Once opened and diluted, botulinum toxin products should ideally be used within 24 hours, as described. While storing diluted toxin for up to one month is possible, its effectiveness may decrease by up to 10%. Store toxins in a refrigerator for optimal preservation.

Your satisfaction and safety are paramount to us. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance.